Delivery & Returns

ORDER CONFIRMATION:

As soon as you place your order, we will pre-authorise your card however your card will not be charged. Following this, we will then contact the supplier to confirm that the product you have purchased is available for immediate shipment. Once confirmed we will process the payment and your order will be dispatched. If there is any delay such as an item which is on backorder, we will void the pre-authorisation and contact you to let you know.


ORDER DELIVERY:

Once your order has been placed, assuming it is in stock and available for dispatch, we will charge your card and your order will be dispatched within 5 working days. We’ll send you tracking details by email within 24 hours of your order being dispatched. If you have not received tracking details within 6 working days, please reach out to us via email at info@vinovault.co.uk.

Where do you deliver?

We deliver anywhere in the UK (United Kingdom).

There may be additional charges for the 'offshore domestic regions' and ‘Scottish Highlands’:  Channel Islands, Isle of Wight, Isle of Man, Scilly Isles, Scottish Highlands, Scottish Islands and Northern Ireland.

If your address is outside of the UK mainland please contact us for a delivery quote at info@vinovault.co.uk or call us on 0333 050 8663.


Signing for the delivery

It's very important to check all items for damage at the point of delivery before signing for and accepting them. Unfortunately, we will not be able to accept any claims for damaged items if you have signed the delivery paperwork and accepted the goods.

The following steps can help you when you receive delivery:

  • Please take the item out of its packaging (do not only inspect the packaging)
  • Inspect goods carefully (all the sides, corners and doors if applicable)
  • If there is no damage, accept and sign for the delivery
  • If there is damage do not accept or sign (notify the delivery team and communicate that the reason for rejection as item damaged)
  • Once goods are signed for we cannot be held responsible for any damages and the customer is required to prove to us the damage was there before delivery. 

Please make sure that anyone who might accept a delivery for you understands this. Please also ensure the person signing for goods on your behalf is over 18 and if they are your 'acceptor' you are obliged to make sure they know they have to inspect the goods properly before signing.

DAMAGES:

We ask that you thoroughly inspect all items at the point of delivery. We advise you not to accept delivery of any damaged items. If you discover that an item has been damaged, please send clear photos of the damaged items to info@vinovault.co.uk so that we can open an insurance claim on your behalf.

To protect your interests, any claim concerning damaged and/or defective goods found on delivery, must be reported as soon as possible to a member of our team.

In the case of a faulty product, we will arrange for a repair or replacement at our own discretion. 

We do not accept any claims for damage caused by the customer, any claims made after the 5 day period are not guaranteed.

If the product is returned to us and arrives in a condition deemed non-saleable, we will refuse delivery.

If the product is returned and it is found to have no fault, we will levy our costs and delivery costs before refunding.

CANCELLATIONS & REFUNDS:

Any orders cancelled after 48 hours of placing the order may be subject to additional fees. If your order has been dispatched, you (the buyer) will be responsible for any costs associated with returning the item. Any refunds can only be issued to the same payment method which was used to place the order.


CONTACT US:

If you have any questions about our Returns and Refunds Policy, please contact us:

Phone: 0333 050 8663

Email: info@vinovault.co.uk